Jennifer Ferguson
Property Maintenance Manager
Nov 24 - Present
Maintenance Manager
at Opago
In charge of expanding maintenance team
Reached record revenue numbers
Reached record profit numbers
Sep 23 - Nov 24
Maintenance Lead
at Opago
Building and implementing new processes
Working with the dev team to streamline
maintenance features on our app
Leading and training a team of remote
Client Service Coordinators
Sourcing and onboarding new suppliers
Upselling Maintenance Services
Managing Department SLAs' and KPls'
Managing Client comms and escalations
Jan 23 - Sep 23
Client Services Coordinator
at Opago
Handling queries from a diverse portfolio
of property Management clients
Assisting clients with their day to day
service requests
Working with internal operations to ensure
services are completed
Troubleshooting and complaint handling
Nov 21 - Aug 22
Resident Services Assosciate
at Grainger PLC
Working with 4 different property
management softwares on a daily basis
Overseeing check in/out inspections in units
Training newcomers
Taking lead on planning and coordinating
resident events onsite
Nov 20 - Nov 21
Property Manager
at Thornley Groves Estate Agents
Managing a portfolio of 185 standard and
luxury residential properties
Building and maintaining a strong rapport
with different types of landlords
Handling check outs, deposit returns and
disputes between tenants and landlords
Arranging and overseeing any maintenance
and major refurbishments
Mar 18 - Feb 19
Head of Short Term
at Factotum Letting
Managing a portfolio of short term and
holiday let properties
Managing a team of 4 and providing training
to new employees
Overseeing my teams portfolios and setting
monthly KPIs'
Increased the Short Term portfolio by 16%
in 1 year
Feb 16 - Mar 18
Property Manager
at Factotum Letting
Carrying out viewings and inspections
Drawing up contracts and complying with
current legislation
Responsible for rental payments to landlords
Deposit return negotiations
Building a rapport with my clients
Nov 13 - Jan 16
Assistant Manager
at Magnum Bar & Restaurant
Overseeing front of house staff
Monitoring stock levels
Training new employees
Tools
.
Languages
Native English
GMT -4
Timezone
Four Weeks
Notice Period
Remote Only
Work Preference
jenferg0495@gmail.com
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